BILLING INFORMATION
Merrimack Village District (MVD) bills the property owner as listed on the current deed recorded with the Hillsborough County Registry of Deeds and reflected in the Town of Merrimack, NH Tax Records. Please note the following information for service locations that are rented to and/or occupied by tenant(s): Tenants are permitted to transfer service to an account in their name that is separate from the property owner’s account in order to make payment of bills; this does not relieve the property owner of any responsibility for the service or payment of service to MVD. Leases/rental agreements between property owners & tenants/occupants are not recognized by MVD; the property owner is responsible for the service and payment of service provided by MVD regardless of any leases/rental agreements between property owners & tenants/occupants. MVD does not perform readings or billings for move-in/move-outs at rental properties. Service transfers to/from a tenant/owner account will only be processed during the regular monthly billing and will not be prorated for move-in/move-out or occupancy/lease dates.
BILLING/DUE DATES:
All service locations are billed MONTHLY. The “Due Date” listed on the bill is the 10th of the following month.
NOTE: Per MVD By-Law 2. B. “bills are ‘due upon presentation’. Should any MVD bill remain unpaid after 30 days from the date of the invoice, the District may discontinue service as well as apply a carrying charge on the overdue account, if proper payment or arrangements have not been made.”
Click here to view the
CURRENT SCHEDULE OF RATES
(Prior rates are on file with MVD; please contact our office if you require additional information.)
Billing Schedule: All service locations are billed MONTHLY. The “Due Date” listed on the bill is the 10th of the following month.
NOTE: Per MVD By-Law 2. B. bills are “‘due upon presentation’. Should any MVD bill remain unpaid after 30 days from the date of the invoice, the District may discontinue service as well as apply a carrying charge on the overdue account, if proper payment or arrangements have not been made.”
Delivery Method – MVD offers the following options:
*Paper Billing:
Sent via USPS first class mail
Paperless Billing:
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Email – sent with pdf copy of bill
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Phone Notification
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Text Notification
MyMVD:
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Online account access anytime to view billing, account history, make payments, update account preferences.
*Important Info Regarding US Postal Service (USPS) Mail Delivery: Please be advised, the USPS has been experiencing and continues to experience delivery delays. Additionally, according to the Merrimack Post Office ALL mail regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester before it is delivered; this seems to have been increasing delivery delays. MVD cannot control when bills and/or payment will be received from the USPS; late fees and service disconnections will be processed according to MVD’s By-Laws.
Click the following link to view the FAQ/Customer Information regarding Delivery Standards:
https://faq.usps.com/s/article/Delayed-Mail-and-Packages
Click the following link to view the USPS Service Alerts for Residential Service Disruptions:
https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
Charges, Rates, & Fees:
MVD’s rates and fees are based upon the type of service for each location.
Below are the types and explanation of the charges.
Domestic (Residential) water bills consist of the following:
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Meter Charge – Cost is determined by the meter size for the water service location. Water service locations with multiple units served by one meter are charged per unit (refer to MVD By-Laws: Section 9).
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Water Usage Charge – Cost for all water passing through the meter; whether used, wasted, or lost by leakage.
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*Hydrant Charge – For structures, buildings, or units within a six hundred (600) foot radius of a hydrant. This charge applies regardless if the property is provided water service by MVD.
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Mercantile & Industrial water bills consist of the following:
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Meter, Usage, & *Hydrant charges as listed above.
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Fire Sprinkler Charge – For structures, buildings, or units that are connected to a fire sprinkler water service line. Cost determined by the size of water line.
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